Frequently Asked Questions
How can I track my order?
We'll send you email updates at just about every step of your order's journey. You can also track it by logging into your account on the website
How long will it be before I receive my order?
Once you've placed your order, please allow up to 2 business days for handling time. Once you receive a shipping confirmation email, your item(s) will be delivered via the shipping method you selected.
I just received an email with my tracking number and the number shows that my order was delivered. How is that possible?
If you see that the package was delivered but you haven't received it, be sure to check around your property, with your neighbours, or with any other members of your household. The package may have been left in a secure location if you weren't around at the time of delivery. If you still can't locate it, send us an email and we'll gladly get to the bottom of it.
Where do you currently ship?
On this site we ship across Canada , for shipping to the US , please use www.mufflerexpress.com
My address will not go in, do you ship to me?
Orders being shipped to Nunavut, Yukon, Northwest Territories and some remote areas in Canada require us to quote shipping first. Canada is a vast country and shipping can be quite expensive to some areas. Simply email us and we will be glad to quote
I ordered multiple items, will I receive them separately?
Yes, we do not over-package items and try and fit large heavy orders in one box, our priority is to make sure the items arrive safely and intact to you. If multiple boxes are used, we will email all tracking numbers.
What courier do you use?
We currently use FedEx, CanPar, Purolator and Canada Post for shipments throughout Canada